Distinctive. Tranquil. Mystical. Revitalizing… These are the overwhelming feelings one experiences when entering Zau Spa, an exclusive relaxation spa that breaks the mold by being unique and creative.
1 Review on“Zau Spa”
Terrible
1
1 review
5
4
3
2
1
Izelle
I have visited Zau spa a number of years ago and was very impressed.
When I visited Gauteng early January me and friend decided to book a package. Unfortunately due to her work we had to move the appointment 1 day earlier. Via mail they confirmed it (although they said the next time we change a booking there will be a fee charged)
The day before they contacted me to confirm the booking. An hour late they phoned again to say that that package is not available for the Tuesday, I must pay in for the appointment. I was not prepared to do that seeing the it already cost me R850 per person.
I phoned and ask for my money back as I was not able to reschedule as I was returning to Cape Town the weekend. Telephonically they confirm that this was in order and said I must email them my banking details.
Two weeks later I followed up as I heard nothing from them. Now they tell me they are not going to refund me. When I asked them to speak to the owner – they said the owner doesn’t give her number out. I then asked if the owner can phone me. No reply.
I am extremely disappointed in the service and communication of Zau spa. Never to recommend to anyone.
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.Ok
1 Review on “Zau Spa”
I have visited Zau spa a number of years ago and was very impressed.
When I visited Gauteng early January me and friend decided to book a package. Unfortunately due to her work we had to move the appointment 1 day earlier. Via mail they confirmed it (although they said the next time we change a booking there will be a fee charged)
The day before they contacted me to confirm the booking. An hour late they phoned again to say that that package is not available for the Tuesday, I must pay in for the appointment. I was not prepared to do that seeing the it already cost me R850 per person.
I phoned and ask for my money back as I was not able to reschedule as I was returning to Cape Town the weekend. Telephonically they confirm that this was in order and said I must email them my banking details.
Two weeks later I followed up as I heard nothing from them. Now they tell me they are not going to refund me. When I asked them to speak to the owner – they said the owner doesn’t give her number out. I then asked if the owner can phone me. No reply.
I am extremely disappointed in the service and communication of Zau spa. Never to recommend to anyone.