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1 Review on “Zau Spa”

1 review
  • Izelle

    I have visited Zau spa a number of years ago and was very impressed.
    When I visited Gauteng early January me and friend decided to book a package. Unfortunately due to her work we had to move the appointment 1 day earlier. Via mail they confirmed it (although they said the next time we change a booking there will be a fee charged)
    The day before they contacted me to confirm the booking. An hour late they phoned again to say that that package is not available for the Tuesday, I must pay in for the appointment. I was not prepared to do that seeing the it already cost me R850 per person.
    I phoned and ask for my money back as I was not able to reschedule as I was returning to Cape Town the weekend. Telephonically they confirm that this was in order and said I must email them my banking details.

    Two weeks later I followed up as I heard nothing from them. Now they tell me they are not going to refund me. When I asked them to speak to the owner – they said the owner doesn’t give her number out. I then asked if the owner can phone me. No reply.

    I am extremely disappointed in the service and communication of Zau spa. Never to recommend to anyone.

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